“THE EFFECT OF SERVICE AND PRODUCT QUALITY ON CUSTOMER SATISFACTION AT A PRIVATE COMMERCIAL BANK BRANCH IN BATAM”, IIJIEMR, vol. 1, no. 1, Aug. 2026, Accessed: Sep. 24, 2026. [Online]. Available: https://journal.iseibatam.or.id/index.php/IIJIEMR/article/view/7